Refund policy
Everything we sell is a genuine Digga product, shipped direct from the manufacturer. If something isn't right, contact us and we'll sort it out.
Faulty, damaged or wrong items
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If your item arrives damaged, develops a fault, or isn't what you ordered:
- Email sales@diggingbits.com.au or call 0434 721 356 as soon as you can, with your order number and photos.
- We'll assess it, and tell you where to send it or arrange collection. Please don't send anything back until we confirm.
- We pay the freight for a genuine fault, damage in transit or a wrong item.
- We'll repair, replace or refund, as the Australian Consumer Law requires.
If our assessment finds no fault (for example normal wear, or damage from use), we'll tell you, and return freight is yours.
Digga's warranty is shown on each product page. It comes on top of your rights under the Australian Consumer Law.
Change of mind
We don't offer change-of-mind returns. Our range ships straight from the manufacturer, and some of it is made to order, so please check fitment before you buy. Send us your machine make and model and your hitch or shaft details, and we'll check it for you.
Changing or cancelling an order
- Before we place your order with our supplier: we'll cancel it and refund you in full, with no restocking fee.
- After it's been placed: we can't always take it back. If we can, the item must be unused and in its original condition and packaging, a 15% restocking fee applies, and you pay the freight both ways.
- Made-to-order or customised items (for example some auger hubs, frames and hitches, slashers and custom builds) can't be cancelled, or returned for change of mind, once ordered. Faulty items are covered as set out above. We'll always tell you an item is made to order, and confirm the date, before anything is ordered.
Refunds
Approved refunds go back to your original payment method within 5 business days. Your bank may take a few more days to show it. Freight is covered in our shipping policy.
Contact
Email sales@diggingbits.com.au or call 0434 721 356, Monday to Friday, 9am to 5pm Melbourne time.