Frequently Asked Questions
We provide two delivery options to give you (our customers) flexibility on all orders being fulfilled from one of our manufacturers across Australia.
Standard Delivery - Australia Wide
To estimate the delivery cost to your area, use the delivery calculator when browsing products or in the cart when you’re ready to check out.
Digging Bits have great shipping rates available with freight companies right across Australia. Toll and TNT our preferred carrier of goods who pass on a first class service to ensure reliable delivery for our customers. We also have a strong network of metro couriers to provide faster turn around for those customers.
Please Note: Digging Bits do not profit on the delivery of your goods.
FREE Pick Up
We offer a convenient pick up option that allows you to collect your order from one of the below locations (depending on your state and the product you bought) between 9am and 4:30pm weekdays... and it’s free!
Digga Product Pick Up
27 Metcalf Street
Dandenong South VIC 3175
2/36 Bluett Drive
Smeaton Grange NSW 2567
4 Octal Street
Yatala QLD 4207
MSB Product Product Pick Up
- Melbourne Tractors
93-95 Monash Drive
Dandenong South VIC 3175
A Digging Bits team member will contact you to confirm your ordered item(s) are in stock and ready for delivery. Please allow:
3 - 7 business days for delivery to metro areas
5 - 10 business days for delivery to some regional areas from the date your order is confirmed
Please note: Most stock is available on the shelf and ready to despatch. We will however contact you for orders that require customisation (frame, hitch, additional fittings etc). These orders can take between 7 - 10 business days to prepare.
Where do we deliver to?
We'll deliver to any Australian street address. We'll be in touch to confirm your details once you have placed your order. We do not deliver to PO Boxes or international addresses.
The postcode search bar on the delivery page, product page or in the cart will confirm the delivery options available in your area. The cost of delivery is based on the product weight, your postcode and the delivery zone that it falls in.
For heavier items, the driver may require assistance to unload the order at your end. Please advise us if you do not have machinery that can assist in unloading heavy items.
The delivery of products to some remote/isolated areas may be to the closest barge or freight company. You will then need to arrange continued delivery (including any additional cost) from the depot to your home address. Please contact us for more information.
How long will it take for my order to arrive?
A Digging Bits team member will contact you to confirm your ordered items are in stock and ready for delivery. Please allow 3 - 5 business days for delivery to metro areas and 7 - 10 business days for delivery to some regional areas from the date your order is confirmed.
Delivery to parts of Northern Territory, Western Australia, Tasmania and remote/isolated areas may take a significant time and are subject to local transport schedules.
Should there be any issues with stock availability, we will contact you and advise of any delays. If you have any questions about delivery you can contact us at any time.
Is my order tracked?
When your order has been packed and shipped, you will receive an email letting you know your order is on its way to you. For further updates on your order status please contact Digging Bits directly.
Shopping online with Digging Bits means shopping online with confidence.
That’s because we NEVER store your credit card information at any time - even temporarily. We have partnered with Westpac Bank’s PayWay to provide a Visa and MasterCard certified gateway that facilitates electronic payments via the internet, directly to the bank. PayWay is a secure, industry certified internet-based payment solution to collect and manage customer payments. It supports a wide range of payment channels.
We accept payments through PayPal, VISA, Mastercard and Bank Deposit. When paying by bank deposit, please leave your order number as reference to assist in identifying your payment. Dispatch times can vary dependent on whether any custom work is needed to ensure suitability to your machine or if additional parts are required.
Knowing that no part of Digging Bits website has any access to your credit card information, means greater security for you. Please note no PIN, passwords or payment information is available and this is NOT information that is kept or requested by Digging Bits, the form that appears in the process is from your Credit Card issuing bank. We will not be able to provide any of these details to you at a later date.
To ensure you order is picked and packed and quickly as possible, please follow the payment instructions on the checkout page carefully. If you need any assistance throughout your transactions, please contact us and someone from the Digging Bits team will provide you with assistance.
If you wish to collect your item from one of our manufacturers directly, please select “Pick Up” in your checkout and call or send us an email notifying us immediately after your purchase.
WHAT can be returned?
Items can be returned if there is a mechanical or manufacturer fault in addition to if the wrong equipment is supplied. Please contact us to arrange this.
Unfortunately we do not accept returns for changing your mind or supplying the incorrect information when purchasing the product.
WHEN do items need to be returned by?
If you identify a mechanical fault that is considered the manufacturers responsibility, you are able to return the item inside 30 days. If the item has a specific warranty included, then you are able to return it within that timeframe from the date of purchase.
WHERE do items need to be returned to?
Depending on which state you are in, we will arrange and advise the relevant manufacturer where your item is to be delivered back to.
HOW do customers return items?
Drop us a line via phone or email and we'll walk you through it. Our details available on the contact us page.
SHIPPING cost for returns?
Digging Bits will cover the cost of shipping for a mechanically faulty item. If the item is being repaired due to user error, the buyer is responsible for covering the shipping costs.
CREDIT for returns?
Our goal for returns is to repair any mechanical issue that may arise. If this cannot be achieved we will give you the option of a brand new item or credit your money back to the original payment source excluding shipping costs.